💸 Refund Policy

1. Escrow protection

Every wallet payment is held in escrow — it is not sent to the seller until you confirm delivery. While funds are in escrow you can request cancellation, and an admin or dispute decision can return the full amount to your wallet.

2. When you get a full refund

• The seller never delivers the asset within a reasonable time.
• The delivered asset materially differs from the listing (wrong account, fake followers, hidden strikes).
• The order is cancelled before the seller delivers.
• A dispute is resolved in your favour by our team.

Refunds go back to your AssetFlipz wallet balance instantly and can be withdrawn or reused for another purchase.

3. When refunds don't apply

• You confirmed receipt of the asset (the order is completed).
• You paid the seller outside the platform — we cannot protect off-platform payments.
• Change of mind after delivery has been confirmed.

4. Manual payments

Orders paid manually (bKash, Nagad, bank, etc.) are confirmed by our team before the seller is asked to deliver. If the order is cancelled or a dispute is resolved in your favour, the refund is processed back through the same manual channel within 3–5 business days.

5. Featured listing fees

Featured-promotion fees are non-refundable once the promotion is active, as the listing immediately receives boosted placement.

6. How to request a refund

Open the order page and use Cancel (before delivery) or Open dispute (after a problem). You can also reach us via Support.